Which tools read it
Every AI tool reads your knowledge base, at no extra credit cost:- Ad Generator and Ad Copier: when a brand is selected, they look up the passages that match your offer and instructions and use them in the ad.
- Publish to Meta Ads: the headline, primary text and button are written from the passages that match the ad.
- Content Studio and the Topic radar read it when they plan.
- Instagram Content grounds every post in it.
- The AI Agent can read it too. Type
@in the chat box to point it at a document or folder.
Open the knowledge base
Click any brand card to open it, then switch to the Knowledge Base tab.What you can store
- Editable documents in a Notion-style editor. Write FAQs, your brand story, positioning, service descriptions, tone guides, and offer details. Use headings, lists, quotes, code blocks, dividers, tables, links and pictures.
- File uploads. Markdown (
.md), plain text (.txt), and Word (.docx) files are converted to editable documents automatically. Images and PDFs are stored as assets.
Limits
These are the same on every plan:- Up to 20 items per brand
- Up to 25 MB per file
Add a document
1
New document
On the Knowledge Base tab, click New document and give it a title.
2
Write
Use the editor to add your content. Type
/ on an empty line to add a
block: text, headings, lists, a quote, a code block, a divider, an image or
a table. It saves on its own a moment after you stop typing: the note on
the Last updated row reads Saving… as you type, then Saved. If
a save fails, the note says so and offers Retry. Created on and
Last updated read as “Just now”, “Yesterday” or “3 days ago”; hover
the words for the exact date and time in your time zone.3
Navigate
On wide screens, short lines down the left edge mark each heading. Hover
them to see the headings, and click one to jump to that section.
Add a picture to a document
Type/ and choose Image, or paste or drop a picture into the document.
JPEG, PNG, WebP and GIF pictures up to 10 MB work; large pictures are
shrunk in your browser before they upload. Pictures are stored privately with
the brand’s knowledge files, so only people on your account can open them.
They are free, do not count toward the 20-item limit, and are deleted with the
document.
Upload files or a folder
Click Upload and pick Files…, or drag files in. Markdown, text, and Word files become editable documents. Images and PDFs are kept as assets. Open an item’s … menu to rename, move or delete it. To bring in a whole folder, drag it in, or click Upload and pick Folder…. It arrives inside the folder you have open, with all its sub-folders and the same names. While it uploads, the count under the heading reads “Uploading 3 of 12…”.- Files the knowledge base does not take, files over 25 MB, and files nested more than 5 folders deep are named in one message and skipped. The rest still upload.
- Hidden system files (such as
.DS_Store) are ignored. - If the folder holds more files than the brand has room for, nothing is uploaded and the message says how many items of room are left, so a folder never arrives half-copied. Picking several loose files works the same way.
- On a phone, Upload picks files only, because phones cannot pick a folder.
Act on several items at once
Tick the box at the start of a row (list view) or in the top corner of a card (grid view). Shift-click ticks everything between two items, and the box in the list’s header ticks or clears the whole folder. A bar appears at the bottom with Select all, Move to… and Delete. Delete asks first and names the items. If some items could not be moved or deleted, the message names them and the rest are done.- Ticks stay when you switch between list and grid, and clear when you open another folder or press Escape.
- Items still importing from Notion cannot be ticked.
Who can edit a brand’s knowledge base
Everyone on your team can read every brand’s knowledge base. The account owner and admins can add, change, move and delete items in every brand, including items a teammate added. A member can edit only the brands you pick for them:1
Open the member
Go to Settings > Team and open the … menu on the member’s row.
2
Pick the brands
Choose Knowledge base editing, tick the brands they may edit, and click
Save.
- A member without access can read the brand’s knowledge base and open its documents, but sees no buttons to add, upload, rename, move or delete. To edit, they ask the account owner or an admin.
- Removing someone from the team removes their picks.
- Deleting an item never removes a picture that another document of the brand still shows.
Import from Notion
If your FAQs, positioning or service descriptions already live in Notion, import them instead of retyping. It is free on all plans. Open Settings > Integrations > Notion, or click Import from Notion on a brand’s Knowledge Base tab (it opens the same screen with that brand already chosen).1
Connect Notion
You are taken to Notion, which asks which pages Raddivus may read. Raddivus
can only see the pages you choose there.
2
Pick the pages
The pages you shared appear as a list that keeps its nesting. Ticking a page
ticks its sub-pages too. Pages already in this brand are marked “Already
here.”
3
Choose a folder
Pick an existing folder, the top level, or a new folder, and rename any
document before it is created.
4
Import
The documents appear in that folder right away and fill in as they finish.
- Importing the same page again refreshes its content and keeps any name or folder you changed.
- Imports count toward the 20-item limit. The picker shows how many slots are left.
- Raddivus only reads from Notion. It never writes anything back.
- Your Notion connection is yours. Your whole team can read the imported documents, but a teammate who wants to refresh one connects their own Notion first.
- Disconnecting Notion in Settings keeps the documents you already imported.
- Notion shows as Connected on a brand only after you tick that brand under Brands using this connection on the Notion screen in Settings. See ClickUp and Notion are linked per brand.